Returns & refunds

Buyer protection

When you pay through Elormera, the seller isn’t paid until you confirm you received your order (or 3 days after delivery). If something goes wrong, report it from the order page within that window.

You get a full refund if

• You cancel before the seller starts preparing your order.
• The seller declines or can’t fulfil your order.
• Your order never arrives.
• The item is significantly not as described (wrong item, wrong size sent, undisclosed damage, fake).

Seller return policies

Each store shows its return policy on every listing: no returns, returns within 3 days, or within 7 days of delivery. For change-of-mind returns, follow the store’s policy and arrange the return with the seller in Messages.

How refunds are paid

Refunds go back to the MoMo wallet or card you paid with. MoMo refunds usually arrive within 1 to 3 working days; card refunds can take up to 10 working days depending on your bank.