Help & FAQ
Buying
How do I pay?
At checkout you pay with MTN MoMo, Telecel Cash, AirtelTigo Money or a Visa/Mastercard. You’ll approve the payment on your phone. Never send money directly to a seller, you’re only protected when you pay through Elormera.
When does the seller get my money?
We hold it safely. The seller is paid when you tap “I received it”, or automatically 3 days after delivery if you don’t report a problem.
How much is delivery and how long does it take?
Each seller sets their own fee and time for their region and for other regions. You’ll see it on every listing and at checkout before you pay. Some sellers also offer free pickup.
Something’s wrong with my order
Open the order in My orders and tap “Problem with this order?” within 3 days of delivery. We pause the seller’s payment and help resolve it. See Returns & refunds.
Can I cancel?
Yes, until the seller starts preparing your order, you can cancel from the order page for a full refund.
How do auctions work?
Verify your phone, then bid at least the minimum shown. Bids in the last 2 minutes extend the timer. If you win, pay within 48 hours. See auctions.
Selling
How much does it cost to sell?
Listing is free. We take 8% of the item price when you make a sale, nothing else. See Seller fees.
How do I get paid?
Add your MoMo number in Store settings and get verified, we simply confirm your name matches your MoMo wallet (no ID documents needed). When orders complete, withdraw from Earnings. The minimum is GH₵20.
Who delivers the order?
You do. Use your own rider, a delivery service or STC/VIP for long distance. Add the rider’s details when you mark the order shipped so the buyer can track it.
What can’t I sell?
Counterfeit goods, stolen items, weapons, drugs, adult content, used underwear and anything illegal. Listings that break the rules are removed.