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Privacy policy

Last updated 13 October 2026. Written with the Data Protection Act, 2012 (Act 843) in mind.

What we collect

  • Account details: name, email, phone number, region, profile photo, and Google account ID if you sign in with Google.
  • Orders: delivery addresses, order history and messages with sellers.
  • Sellers: store details and MoMo payout details. To verify sellers we check that their name matches the registered name on their MoMo wallet. We do not collect, copy or store national ID card images or numbers.
  • Payments: handled by Paystack. We never see or store your full card number or MoMo PIN.
  • Usage: basic logs (IP address, pages viewed) to keep the service secure.

How we use it

To run your account, process orders and payouts, deliver notifications (including SMS), prevent fraud, verify sellers and improve Elormera. We don’t sell your personal data.

Who we share it with

Sellers receive the delivery name, phone and address for orders you place with them. We use service providers for payments (Paystack), SMS, email, video hosting and live streaming, only as needed to provide the service.

Identity documents

In line with the National Identity Register (Amendment) Regulations, 2026 (L.I. 2523), Elormera does not ask for, copy or keep photos or scans of your national ID card.

Your rights

You can view and update your details in your account, and ask us to delete your account by contacting us. Some order records must be kept for legal and accounting reasons.

Cookies

We use essential cookies to keep you signed in and secure. We don’t use advertising cookies.